Aldes is looking for an experienced Sales Operations Manager M/F with a background in HVAC and/or Fire Protection industries to oversee and optimize sales processes and customer relationship management. The ideal candidate will have strong analytical skills, experience in sales forecasting, and the ability to collaborate with cross-functional teams to drive efficiency and revenue growth. This role reports directly to the Managing Director.

Key Responsibilities

-Oversee and manage day-to-day sales operations to ensure seamless execution and maximize revenue.
-Monitor and analyse key sales metrics, including pipeline health, conversion rates, and revenue growth.
-Identify bottlenecks in the sales cycle and implement corrective actions for improvement.
-Support sales teams with documentation, certifications, pricing strategies, and contract management, ensuring accurate lead times for production and deliveries.
-Work closely with supply chain, logistics, and production teams as of a matrix organization to maximize revenue.
-Maintain strong relationships with suppliers, manufacturers, and distributors to ensure timely product availability.
-Oversee inventory levels to avoid stock shortages and ensure efficient supply chain management.
-Keep track of supplier stock levels and production schedules, follow up on progress with the operations manager, and provide timely updates to clients to ensure no delays in lead time.
-Maintain strong relationships with both clients and partners to drive long-term business growth.
-Assist in customer engagement and ensure smooth order processing to enhance client satisfaction.
-Align with marketing teams to optimize lead generation efforts and support sales objectives.
-Analyse historical sales data and market trends in collaboration with the Sales team leader/Key Account Managers to create accurate demand forecasts.
-Develop reports and dashboards to provide leadership with valuable insights on sales performance.
-Prepare monthly pipeline forecasts and discuss key findings with the Managing Director.
-Conduct independent business negotiations with suppliers and partners.
-Handle multiple tasks efficiently while working under pressure.
-Ensure no delays in production or delivery lead times through proactive coordination.

Preferred Qualifications

-Bachelor’s degree with 5+ years of experience in HVAC/Fire Protection sales operations in the UAE market.
-Understanding of HVAC systems, components, and industry suppliers.
-Experience with customer service to ensure customer satisfaction.
-Knowledge of HVAC supplier networks, logistics, and procurement processes.
-Be familiar with international trade rules (incoterms) and contracts to effectively negotiate deals and business agreements.
-Strong ability to liaise with suppliers, distributors, and customers effectively.

Interested candidates should send their Resume to sini.saju@aldes.com and contactme@aldes.com with the subject: Sales Operations Manager.